Frequently Asked Questions

Correct! We have converted our basement into a professional setup with a private entrance and a lobby to operate our games. We acknowledge that it is an unconventional setup, but rest assured we are a legitimate, globally recognized, award-winning escape room. Please check out our location page and reviews to see how cool it actually is.

Our adventures offer immersive and thrilling escape room experiences. They include live actors, atmospheric effects, elaborate sets, and detailed puzzles. We custom design and build our unique games from the ground up. All of our games are 100% private. We cater to one group at a time devoting all of our attention to make sure you have a memorable experience.

Yes, we do require bookings to be reserved ahead of time. We cannot accept walk-in appointments.

You may use our online booking page to select your day, time, and game. If you need a custom time that isn't available on our booking page, please reach out to us directly and we'll do our best to make something work.

Nope! All of our games are 100% private. We operate by appointment only and cater to one group at a time. You will never play with strangers.

We don't have a strict age limit, but we generally recommend ages 12+ for critical thinking skills to solve puzzles and to absorb the darker tones of our games. Any minors must always be accompanied by an adult in your party.

Please wear comfortable clothing. Please wear sneakers or other closed flat shoes. No sandals, flip-flops, or high-heels. Crocs are okay as long as they are in "sport" mode.

Please try to arrive 15 minutes early so you can get settled, use the restroom, go over game rules, and complete the waiver.

Please contact us directly as soon as possible so we can make adjustments. Depending on how late you're running behind, and if we have other games scheduled after yours, we may have to either shorten your game time or reschedule instead.

If for any reason you are unable to make it to your reserved game time, please contact us as soon as possible. We will do our best to accommodate and get you rescheduled to another day. We do not charge any fees for rescheduling, but we cannot offer refunds for cancellations.

No. There are locked doors throughout the game, but the main entrance will always remain unlocked for safety. You may leave the game at any time for any reason.

Nevermore maintains a somber and spooky atmosphere throughout the experience due to theatrical lights and sound, but the game is NOT intended to be scary. There are no jump scares, no blood or gore, and no adult material. This is a family-friendly game. There will be moments of interaction with a live character during the game that might be unsettling for younger players, but the actor will never touch or grab anyone.

Ripper is a horror-themed game designed as a scary experience. However, scary is a subjective term. What might be terrifying for one person might not be so scary for someone else. Please consider your own tolerance level for horror when making reservations. We designed the game to build anxiety, and use jump scares to keep players on their toes. At its core, Ripper is still an escape room. It's not an hour of torture. The whole point is we want you to have FUN.

Ripper has two rating options used to customize your experience. In the R-rated version, actors will use strong language, and there is a puzzle that uses photos of female nudity. The PG-13 version tones down the language and replaces the nude photos with something more modest. The ratings do not change the scare level.

Due to the nature of improv, the actors may gently touch or bump into you for role-playing purposes, but never in any aggressive or inappropriate manner. In most cases, we follow the rule of "do not touch the actors, and they will not touch you."

Our games are designed as 60 minute experiences. There are no strict timers or fail-scenarios. We allow you to play at your own pace and enjoy the atmosphere without stressing about the clock. Beginners may take the full hour, or even longer. Seasoned enthusiasts may finish early.

Our games are designed as immersive experiences. The puzzles are more logic based and task oriented. There are no puzzles that require outside knowledge. Every clue you need to solve a puzzle can be found through basic awareness and observation. We try to cater to new players, experienced enthusiasts, and everyone in between. We want our puzzles to make you think a little bit and feel satisfying to solve without feeling tedious or obscure.

Both of our games have integrated hint systems to keep you nudged in the right direction if you're feeling stuck. There are unlimited hints and there are no penalties for using them.